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GE Side by Side Refrigerator Water and Ice Dispenser Problem

by Handyguy Paul

in Video Podcasts

When I joined forces with Brian to create the Handyguys Podcast I had no idea that so many subjects for future posts existed in my kitchen. The newest is a water and ice dispenser problem with my GE side by side.  My dishwasher problems (and fixes!) keep this site busy. My GE side-by-side refrigerator is now in a competition with the Kenmore elite (Whirlpool made) dishwasher as the worst appliance ever owned by Handyguy Paul. Last night I fixed one more water and ice dispenser problem that has driven the kids crazy.

GE Refrigerator ice-maker repair video

Let’s review previous problems with this unit.

Model: GE side by side stainless steel gss25tsre.SS. Purchased 10/2005:

1. Shelves too small in freezer causing them to crash to bottom of freezer.  GE sent replacements.

2. Water tank leak.  Fixed 10/2011.

3. Defrost problems causing the freezer coils to freeze up which makes freezer and refrigerator compartments too warm.  Temporary solution was to remove back wall panel of freezer and melt ice on coils with hair dryer.  That solution lasted for about a month.  The permanent required replacement of the control board.  Fixed 12/2011.

4. The water and ice dispenser problem began intermittently on 3/2012. The original solution was to wait overnight and hope my water and ice dispenser problems went away.  It did begin working again for a few days at a time.  A few weeks later it only worked for a few hours at a time.  After 4 weeks from when the dispenser stopped working, the dispenser went dead for good.  I finally grew tired of the problem and fixed it.

There are several potential causes of the water and ice dispenser problem.

Water and Ice Dispenser Problem - Water not dispensing but Ice is….

First identify what exactly is not working.  Does any aspect of the dispenser work such as the water, ice, light, etc.?  If only the water flow is broken, you may have a bad water valve on the back of the unit.  Or, more likely, the water line is frozen or clogged.  If the water is not working, wait a day or two and see if the problem self-corrects. In some cases, the defrost cycle can cause=e the line to freeze because it does not have adequate insulation in the door.  If the problem persists, investigate proper water flow on the line . You can open up the kick plate at the bottom of your unit and look for the coupler under the freezer door where the water line is routed from the back of the freezer up to the dispenser. Disconnect this coupler and see if you have water coming out. You should only get a trickle.  Then depress your water dispenser switch and see if water begins shooting out. If the water does begin flowing, then your clog is in the section of tube in your freezer door. You can try putting all your food in an ice chest and thawing out the freezer to see if you can get the tube working or you can just replace the tube.

Water and Ice Dispenser Problem - Water and Ice not working

If neither your ice or water are working from your dispenser you could have the following problems:

1.  Bad dispenser switch. You will have to investigate this by removing the button panel and getting access to the switch. You can usually hear whether the switch is trying to activate.

2. Bad electrical connection to the dispenser.  This was my problem! I removed the kick plate at the base of the unit and looked for the electrical connection under the freezer hing.  There is a coupler there which connects the electrical wires that run to the switch.  In my case I could see that there was corrosion on the wires.  I cut out the coupler and reconnected the wires using appropriate crimpers and electrical tape.  Problem solved.  See Video for more details.

3.  Bad control board.  The other cause of this problem is when the main control board located on the back of the refrigerator stops working correctly. This is a common problem. If you have checked 1 and 2 above, you can order a new control board at repairclinic.com (no affiliation to Handyguys Podcast). They have a 365 day return policy in the event that this does not solve your problem.

Water and Ice Dispenser Problem – Only Ice Not Dispensing

Assuming the chute from the ice box to the dispenser is not clogged, there could be an issue with the ice auger mechanism.  There are various posts around the internet dealing with this issue so consult google.  But still check out our video!

Check out the video I made for more details on the water and ice dispenser problem and see the revenge I take on my refrigerator unit.

Thanks to http://www.youtube.com/user/R0bCB for the visual effects!

Need appliance parts? Just enter a part or model number:


{ 133 comments… read them below or add one }

Antonio May 30, 2012 at 11:21 am

I’ve had similar issues with only ice not dispensing and your video helped greatly! I was quoted an insanely high number to have a serviceman come and fix it for me but I was able to do it myself!

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Steve June 1, 2012 at 12:01 pm

Great video!
A giant leap in production quality!
We have a similar model GE. Have had a chronic problem of a frozen water line to the dispenser. Used a hair dryer to thaw the door area a few times, with success, and other times, I just left the door open for an hour, with an insulating blanket covering the opening of the freezer compartment. The fix seemed to be: as soon as there are any open spaces in the freezer compartment, I fill them with gallon milk jugs, filled with water. These seem to help stabilize the temperature, and keep the door area from getting too cold.
Thanks

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David June 19, 2012 at 12:42 am

Thank you Paul for such an informative article on Water Dispenser. I have been facing some issues with my Dispenser but couldn’t figure out what was wrong with t, but after reading your article I guess that the electrical connection had malfunctioned. Keep up the great work.

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Barry November 4, 2012 at 6:02 pm

GE side by side fridge. Very low water flow in both dispenser and in ice maker. Traced problem to the filter assembly. Disconnected water line to filter and found that I had full water flow. Unable to get water flow above a dribble from the assembly to the double water valves. Replaced filter with bypass and the problem was still there. Discharge line from filter assembly was clear, but couldn’t get air through the supply side (in either direction). Seemed to be a blockage in the line. Am wondering whether there is some type of flow restrictor or check valve in this supply line.

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The Handyguys November 4, 2012 at 9:11 pm

I know you said you have full flow to the filter. Don’t be so sure. If you use one of those clamp on saddle valves they are notorious for restricting flow. Solder in a Tee, a normal shutoff valve and a connector for the supply line. Its a cheap thing to do (and easy if you can solder) and will likely increase flow. Let us know if that works for you.

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maxsmama November 25, 2012 at 11:37 pm

hi there
thnx for this video on the ge side by side fridge…..worst ever. anyway…was away 3 days came home to ice working great and full and the water not working at all. line in fridge doesn’t seem to be frozen. took off the kick plate at the bottom and when i disconnected the water flow and pushed on water on door it came shooting out of the tube in my hand…so not sure where my problem is. i had it set at 5 while away…tried it at 3 all day to see if that helped…it didn’t. any other suggestions? thank you so much!

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Handyguy Paul November 27, 2012 at 9:22 am

The water tube can still be frozen where it goes from the coupler that you disconnected to the water dispenser. These refrigerators are known for having that line freeze up. The probablem normally corrects itself after awhile (i think) when the unit goes through its defrost cycle. Otherwise, you can leave the freezer door for a spell to warm it up and see what happens. What you described makes sense: when you depress the water dispenser, it tells the valve at the back of the fridge to open and release water which then runs the water under the unit to the point where you disconnected it. When you reconnect, the water stops there is a section frozen in the rest of the hos e(assuming I am correct).

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maxsmama November 27, 2012 at 2:29 pm

thank you. no luck yet. still trying. when does it go thru defrost cycle?

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Frank December 20, 2012 at 10:25 pm

Hello – my problem sounds similar to maxsmama. I have had a recurring problem wih my water line freezing up. First time this happened we turned our freezer down to 2 and then after a few days it worked again. Eventually, this method stopped working. I ordered an insulated water line (fits inside freezer door) and had a repair man install it. This worked for a while, but then same thing happened again. I turned it down to 2 again and this worked for a while, then eventually it stopped working for good. Had a repair man look at it and he said that everything was working and that replacing the insulated line would do no good. He said that I needed to order a new door ($300.00) to fix the problem. I tried using a hair dryer to it and it will not thaw it out. Is there a better insulated line available out there.

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Dan December 11, 2012 at 12:26 am

Holy crap!! Watching this video was as if someone was describing MY fridge! EXACT same problem. Door ice and water works…then not working …then miraculously starts working again…then done for good. Did exactly what you showed and it works perfectly. There was even some water built up in the rubber housing of the wires…so it obviously corroded it. I was about to order a circuit board when I came across this. Genius!!

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Debbie weber December 18, 2012 at 10:59 am

y refridgerater still leaks water from bottom. even with the waTER SHUT OFF. THINKING IT IS A DEFROSTING ISSUE. DONT UNDERSTAND. THANKS

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The Handyguys December 18, 2012 at 4:39 pm

Hmmm, melting ice from somewhere or perhaps the water cooler storage.

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Handyguy Paul December 19, 2012 at 9:07 am

One thing to check. When defrosting, the water runs off via a small hole in the back of the freezer. It then passes through a hose to a pan in the back of the unit where it evaporates. If the hole or hose is clogged, the water will run to the bottom of your freezer and possibly out to the floor. Check the back of your freezer to be sure that the hole is not blocked or frozen. You should be able to drain a cup of water down the hole.

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Bob Thomas December 26, 2012 at 11:28 pm

Using crimp connectors will only be a temporary solution because they will corrode again. The drip pan is directly behind these wires and warm moist air is being blown directly over these wires every time the defrost fan comes on. That warm moist air will condense inside the crimp connectors and start the corrosion process again. It’s just a matter of time. You might want to put a glob of dielectric paste where the wire enters each crimp connector to keep the water vapor out.

A better fix is to solder the wires and then cover the connections with heat shrink tubing. The heat shrink tubing will seal the connections from the water vapor (unlike the crimp connectors).

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The Handyguys December 27, 2012 at 9:42 am

Thanks for the tips Bob – We agree that soldering the connections is more robust but not everyone possesses the tools or experience to solder the connections.

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Bob Thomas December 27, 2012 at 12:48 pm

Indeed soldering might be beyond the technical skills of some people. That is why I suggested the use of dielectric paste on the crimp connector opening to seal the wires from the water vapor.

The reason why the original connector fails is because of its location in front of the drip pan. The wiring harness is in direct contact with the cold water line. The wires get cold and when that warm moist air blows (from the evaporator pan), the water vapor condenses on the wires. As long as the wires are sealed no harm is done. The stock connector is not a sealed unit and air (with water vapor) can travel through the connector. It was a poor design from the factory.

No matter what method you use to make the repair, it is important to make sure that the connection is air and water tight.

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The Handyguys December 28, 2012 at 8:00 am

Yup, we agree that a dielectric paste or grease would be a good idea. You should be able to get it at the home center, hardware store and auto parts store or online here http://astore.amazon.com/handyguys-20/detail/B000LJBPFY

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Mcgazz December 31, 2012 at 7:44 am

My 2003 GE side by side refrigerator has been (knock on wood) relatively trouble free except for having the defrost heater replaced a few months ago.
The water/ice dispenser has stopped working a couple of times due to someone going from ice to water too quickly. The fix was to shut off power for 30 seconds. This has always worked………until now.
I shut off the electric and removed everything from the freezer and put everything outside in containers (temperature below freezing).
I left the door open and used a hair dryer directly behind the dispenser being careful not to overheat the plastic. After about 20 minutes I tested the water…..no good. In the meantime i stumbled upon a video that suggests using a 8-9 inch piece of weed wacker line to break through the frozen area which is usually about 2.5 inches back from the outlet. The guy in the video was able to push the line right in. I gave the line a try ……no good but it stopped about 2.5 inches in.
I decided to wait another hour. Sure enough it worked!
It was suggested to leave the line in the water line so I pushed it backed and forth to make sure the line was clear, filled a few glasses with water, and put the line back in leaving about 1/2 inch sticking out.
I thought I was done with, however after about 3 hours it froze up again.
I had to use pliers to pull the weed wacker line out but it cleared the line out.
I put the line back in but need to pull it out every so often to clear the water line.
I heard of people gluing styrofoam on the inside of the door directly behind the dispenser. Anyone had luck with that? Any other ideas short of replacing the door are appreciated.
Thanks.

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Bob Thomas December 31, 2012 at 5:22 pm

You need to install the GE heater element. It costs about $25.00 at Amazon. Here’s a video that explains the entire process and gives you the model number:

http://www.youtube.com/watch?v=BdNX3LteJTw

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Marsha May 1, 2013 at 5:03 pm

I leave my light bulb in the dispenser lit all the time and water stays working. Once summer has come, no need for the extra heat.

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Susan January 3, 2013 at 3:52 pm

I am a 53 yr old women, and when something doesn’t work it drives me crazy, I have to fix it. I Thank this web site for helping in fixing my GE side by side refrigerator when my water would not dispense. I followed all of the suggestions and went step by step to figure this problem out, and of course it was the last step. My water was frozen going up the line in the freezer door. Thank-you so very much for having this easy to follow video to solve my problem. My water is now running full speed ahead. Again Thank-You… Save me a lot of money, time, and frustration!!!!!!

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The Handyguys January 3, 2013 at 8:29 pm

@Susan – Glad you found the info useful!

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Luke Sheldon January 9, 2013 at 9:20 pm

Handyguy Paul,

I was having the same problem as you, my water dispenser and ice dispenser were not working – but the icemaker was fine. I thought it was the control board and replaced that. It worked for a day the started turning on and off continuously. Thanks to your video I was able to figure out that it was due to the corroded connection at the bottom of the fridge (freezer side). I repaired it as you demonstrated and it is now working. Thank you very much!

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Tracie January 16, 2013 at 1:28 pm

I have a GE side by side and 3 times now in the past week the water connection has some how shut itself off. What could be the cause of this happening?

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Chad January 16, 2013 at 7:40 pm

I too had this issue with the ice/water dispenser not working. This is after I replaced the main control board (rear of frig) for an shorted component on said board(major burn marks). After a few days the display inside the frig portion would go out or flicker. Found the dispenser to be causing the issue by unplugging the connector at bottom of freezer. Thought this might be the isssue(corrosion like posted above) but it was not. Checked everything again and again, no fix. Was on another forum and someone said they removed the light on the dispenser and the problem was fixed. As skeptical as I was about the fix, I tried it and it worked. I put the light back in and sure enough the problem came back. The light did work when I would press the lever, so I thought that couldn’t be the problem, oops. So now I don’t have a light but have my dispenser back!!! I will look for a replacement bulb next.

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Wolf June 19, 2013 at 11:11 am

I wonder, if replacing the bulb did fix your issues. For me taking the light bulb out let’s me get water again, but the led selection indicators fade a bit and I wonder if the power supplied to the door is currently not enough to allow normal function. When trying to get water with the light bulb in place the entire fridge power resets like unplugging it for a moment.

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WILLIE DRAKE January 10, 2014 at 8:52 pm

I have the same problem with GE GSRF5KGXDCBB. hOW DID YOU FIX THE PROBLEM. NEW BULB DID NOT WORK

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WIL DRAKE January 10, 2014 at 8:56 pm

WHAT FIX THE PROBLEM? I TRIED A NEW BULB

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Brando January 27, 2013 at 4:29 pm

I have a 2006 GE Side by Side fridge. I also have an RO filter at the kitchen sink. The ice maker on fridge seems to be working fine but I am not getting any water. I don’t necessarily need the water out of the fridge b/c of RO at sink but I would like to fix if I decide to sell the fridge. What steps should I take to find the problem and fix? Thanks for any help you can offer.

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Handyguy Paul January 28, 2013 at 10:31 am

The video may provide a solution. Or check out the related posts where we list some possibilities for your issue.

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Margie February 3, 2013 at 1:17 am

I ignored the water in door not working. Several years later when the ice maker stopped working, I learned that the plastic tube bringing water into the fridge had split. Our wood floor was ruined before we realized what the problem was.

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The Handyguys February 4, 2013 at 8:30 am

Ug, that stinks.

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Dray January 29, 2013 at 5:42 pm

That was my problem right on. Thank you

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JD February 16, 2013 at 1:08 pm

Hi, I hope you know his one:

Icemaker is getting water, but when it’s time te push the ice out, it seems lacking strenght. Why is that?

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The Handyguys February 18, 2013 at 1:12 pm

JD – Something is probably frozen. Sometimes you can take a hair dryer to warm stuff up and it will then begin to work. Another technique is to empty everything from the unit, perhaps into an ice chest, and unplug it for a day. After it has sat warm for a while it will start to work again.

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joe February 24, 2013 at 9:55 am

side by side stored for two years was working when stored. took it out now the fan and copm. run but it is not cooling. what can i do?

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Jackie March 7, 2013 at 10:00 am

I recently encountered a situation on my GE refrigerator side-by-side not dispensing water, but still making ice cubes. My model number is GSH22JFTCC purchased July 2007. I read several Boards online, and here’s is what I did, and how it was fixed, my case. First, I read the appliance manual, which said to change out the in-fridge water filter. My filter was one year old, so I replaced it. Result: still no water dispensing. Then I popped around on the Internet, and used the following solutions recommended by various people (THANK YOU!!!!). First: I “warmed up” the freezer section by changing the setting from 5 to 4. I also turned on the small light by the water dispensing unit. Forty two hours later (thus, nearly 2 days) – - and voila’ – I now have water dispensing again. My advice: before you call the GE appliance repair people, try out some of the suggestions. In my case, it worked just great.

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Randy Fann March 9, 2013 at 9:59 pm

I have a GE side by side with the water/ice dispenser … my concern is that the “trigger” to dispense is getting progressively more difficulty to activate … I am concerned that at some point it will break. Any ideas?

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Denis March 12, 2013 at 5:40 pm

Replacing the water tank was a snap after watching your video. Thank you so much!

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Mike Bauduin March 22, 2013 at 1:33 pm

Hello-

Have a Kenmore side-by-side. Ice-maker works. Water and ice-dispenser work. But the ice-dispenser unit in the door fills with water.

Any thoughts?

Thanks..

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The Handyguys March 22, 2013 at 4:23 pm

Nothing beyond you have a leak somewhere. See if you can track down where the leak is and replace that part.

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Lynda March 26, 2013 at 9:50 am

I am having the same troubles with my side by side. (water not dispensing). I have checked all the lines, and connections. I have taken out the shelves to look at the tank but there is no tank, just a circle of tubes, Any ideas on what to do next? ……please! I do love your videos, I am a 62 year old woman and get very pleased with myself when I can fix a problem by following the videos made by people such as yourself! Thank you!

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The Handyguys March 26, 2013 at 10:22 am

Hmmm, That is a tough one. The first thing I would check is the connection between the tubing and the water pipe. That connection is often made with what is called a saddle valve. Those valves can clog up over time. Try just turning the water on and off a few times at the saddle valve. That could get things going again.

Here is a picture of a saddle valve
Saddle Valve

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James April 3, 2013 at 7:18 pm

Thanks for your help regarding my GE side by side fridge; same problems as in videos.. My water dispenser was not working due to frozen line in the door. I tried several methods and a lot of time to thaw it. My best and quickest solution was to pull the copper wire out of a plastic wire thus creating a flexible hose/tube about 25cm long which would fit up the opening of the water spout. I used tape to connect the tube to a water squeeze bottle. I filled the bottle with hot water, inserted the flexible tube up the spout and squeezed the bottle. As the ice melted inside the water tube I fed the flexible tube up the spout to keep the hot water as close to the ice as possible. In less than a minute the dispenser was working. I have used this method several times and just keep the water bottle handy for future use. I am disgusted with GE for this poor design and I would never buy another GE fridge.

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Charles Merlo April 23, 2013 at 6:39 pm

My water/ice dispenser had very different problems than those described above. When we left the condo for several months, either the water dispenser let loose and water was sent all over the floor or the freezer defrosted and sent water over the floor, resulting in mold. My thinking is the seal between the freezer and dispenser failed or the seal allowing water flow failed, leading to the leak. Does anyone have any experience similar

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Margie April 26, 2013 at 1:22 pm

Are you sure it isn’t simply a crack or break in the plastic tube behind the refrigerator that sends water to the icemaker?

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Charles Merlo April 28, 2013 at 9:06 am

Absolutely positive1

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Bob Thomas May 1, 2013 at 11:06 pm

It sounds to me as if you had an extended power failure and the freezer compartment defrosted. With a complete defrost of the freezer and no fan running to evaporate the water, the evaporator pan could have overflowed onto the floor.

Had there been a leak in the water dispenser (or any other park of the water line) the water leak would have not shut off. You would have had hundreds or thousands of gallons of water flooding the place until it was discovered.

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Charles Merlo May 28, 2013 at 11:12 am

Thanks for the input Bob. I will check about power outages over that time period.

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Jim Day May 16, 2013 at 5:15 pm

I have a 2009 GE Profile side by side fridge. The icemaker is working fine and the water dispenser, though slow is working. The problem we are having is that the unit starts knocking periodically. I suspect that it is in conjunction with the icemaker cycle somehow. A knocking noise in the middle of the is driving us nuts. Has there been any similar complaints on this fridge and what can I do to correct it? Thanks

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Handyguy Paul May 16, 2013 at 11:07 pm

I would turn off the icemaker (there is a switch on it) first to confirm that is what is making the noise. But it does sound like that is it.

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Ellen May 23, 2013 at 5:23 pm

I had a frozen water line and heard about defrosting with a hair dryer. I did just that and ended up melting the water line and the paddle dispenser. I even melted some of the plastic on the ice chute. Now nothing works. I called an appliance repair place and they quoted me $700 for a new door. Is there any chance I can fix this myself?

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The Handyguys May 24, 2013 at 10:55 am

Yikes – You might try and see if you can buy a new door online or just replace the fridge.

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Lind June 4, 2013 at 2:59 pm

I have a 12 year old side by side ge refrigerator. The ice maker works fine but the flap will not close after dispensing ice. Could you help me?

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The Handyguys June 4, 2013 at 3:31 pm

The Handyguys are not appliance repairmen and we have not researched the flapper issue. My only thoughts are its frozen or has a buildup of minerals. Try warming it with a hairdryer (careful not to melt anything but ice) and try cleaning it really good.

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shari June 6, 2013 at 11:48 pm

Lind: You need a new flapper: either the plastic has broken that holds the rubber gasket of the flapper or the solenoid that closes the door. I had to do that as I was getting ice build up on my auger.

However, I need help with a different problem and ask help from the fixit community. I get water now, as the repair people who fixed my “flapper” put in a heater in my door dispenser and I make ice! YAY! However, suddenly, the ice is getting blocked up in the shoot and not coming through the door flapper. When we manually push the ice through the shoot, the flapper closes on its own. Why isn’t the ice coming through the shoot in to my glass all of a sudden? the auger is working and the ice maker is working? Help??

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Eric June 11, 2013 at 7:22 pm

Wow, we must have the same refrigerator. I came on here for a solution for the water/electrical problem and I read your comment regarding the shelves ” Shelves too small in freezer causing them to crash to bottom of freezer. ” I curse every time I open the frig and all the drawers are on the bottom. I seriously want to punch the guy in the face who designed this frig. Anyway…was it an easy process to get the new drawers? I figure its been so long now GE would tell me to take a hike and say its past warentee. Any sugggests on what number to call..etc would be so helpful.

I am going to try to replace the board on the frig to see if that will get my water working again.

Thank you for your postings.

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Eric July 1, 2013 at 11:37 pm

Just a follow up to my initial comment. I am so excited to report after rewiring the connector, as the video showed, my ice/water dispenser is now working again. It was very obvious when I opened the bottom panel to expose the rusted out connector this was the problem. After cutting out the connector and rewiring, everything works! AMAZING! I could totally relate to this video and the frustrations it has caused.

THANK YOU so much for taking the time to post this video.

For reference I have a GE Profile Refrigerator with Model# PSS26MGPA WW

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Lori June 14, 2013 at 9:18 pm

I have side-by-side GE Profile. The water flow reduced recently. Tried to remove the filter. That did not help. I saw some people suggest cleaning saddle valve. I don’t really know where the valve is. I looked around the refrigerator and don’t see one.

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The Handyguys June 17, 2013 at 1:55 pm

The saddle valve, if you have one, is at the end of the water supply line, where it connects to the water pipe of the house. You can try to clean that valve by just turning it on and off a few times.

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JUAN TORRES June 17, 2013 at 9:52 pm

Hi, i have a kenmore side by side and the water dispenser is not working but i remove the pur filter and it work, i replace the filter with a new one and still not working when the filter is in, only works without the filter.

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Barney Clark June 20, 2013 at 11:21 pm

My G E refrigerator in door water dispenser that you push to get water is broken and needs to be replaced. How do I get it out? That black square thing that surrounds it how do I get it off with out destroying it.

Barney

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The Handyguys June 24, 2013 at 10:07 am

Not sure, try asking over at http://www.repairclinic.com/

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Linda July 1, 2013 at 9:59 am

I have water leaking on the floor now, and the water dispenser has been frozen over a year. I was planning to empty the freezer, but think I will try the hair dryer trick first. My question is, I had a handyman check this out and first thought was to replace the filter – but he could not figure out where the filter was or how to access it. Can you post a tutorial on changing the filter? Or direct me to this information? Is it possible that the filter is clogged and blocking the water dispenser? It is a really old refrigerator, I am guessing 15 years, and the filter has never been changed. Thanks!

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The Handyguys July 1, 2013 at 4:55 pm

Yes, it could be the filter, if you have one. The filter could be inline or built in to te frige.

Finding an inline filter is easy. Pull out the frige. Look for the water supply line. Its likely a thin plastic tube or possibly copper or stainless steel. Follow that line to where it connects to the main plumbing pipe. Somewhere along that line, between the fridge and the main water pipe, could be an inline filter.

if its built in, I have seen them near the floor, in the front. It would be obvious though. Get the model number then google it plus the words ‘change filter’ or just filter. See what you come up with. It may not have one.

Oh, and while you are at it. When tracing back the supply line, looking for a filter. You will also find a shutoff valve.

Try this. turn off that valve. Disconnect the line from behind the frige, have someone hold the line into a bucket. Turn the water back on and see if it even flows. It could be a kink in the water line. if you have a water dispenser that works then dont bother, the supply line is fine.

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Linda July 2, 2013 at 10:06 am

Thanks for the reply – I will need some help to get the fridge pulled out from a tight compartment so I can find the model number and check the line in the back. From what I can tell, there is no water filter. I’ll have to confirm that with the fridge out, but we looked back there before.

I have taken out the middle bin, and see the water line, and it goes into a snakelike plastic unit – which has broken off and dropped a bit, I don’t know what that is? It has some water in it, but certainly is not full.

I’ll try the hair dryer – question: should the heat be on the actual edge of the metal door, or is the frozen line more likely inside the plastic housing that the ice cubes come through?

Thanks!

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Linda July 10, 2013 at 2:58 pm

I just had a handyman here to fix the water leaking problem, where we have a recurring puddle on the floor. So far it seems to not be leaking. But he could not find the water line to the through-door dispenser. He reattached the serpentine tank in the refrigerator back bottom that had broken off but that does not seem to be related. How would I find the model number? I looked all over for it. Thanks for your help.

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The Handyguys July 10, 2013 at 3:34 pm

The model number is usually on the back or edge of the door or at the bottom front. If he re-attached a tank I suspect that fixed the leak. Fingers crossed.

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Linda July 20, 2013 at 12:41 pm

Finally solved multiple problems with the refrigerator. The handyman/plumber is a good guy, but he did not know anything about refrigerators, and so after he left things got worse. I finally followed the directions on this site, and discovered that I had a big ice block frozen under the bottom bin, and the drainage hole was blocked. Why we never looked for that, I have no idea! When the defrost light was on, water dripped out the front of the door, it had nothing to do with the drip pan. Since we are leaving on vacation, I did not want to leave a leaky puddle, so called a certified technician. He was great! Fixed that, and we have not had water through the door for years now…he found the hose was cut in the back, so dry it broke in two long ago. Now we have no leak, water and ice all working. Thanks for the moral support and good advice.

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RT July 2, 2013 at 12:07 pm

I have a side by side G.E fridge When u try to despense water with the light bulb in no can do.So took it out and works good for a while and the works some what but not good any ideas why this is happening.

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The Handyguys July 5, 2013 at 10:26 am

Perhaps – Check out this video
http://www.handyguyspodcast.com/1253/whirlpool-refrigerator-repair/
The repair is on a Whirlpool but the symptoms are very similar.

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Eric July 5, 2013 at 5:13 pm

RT,

This seems similar to the issues I was having with my G.E. Profile refrig until it finally stopped working. Did you watch the video above? How does the wire connector look? Is it rusted or green in color?

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Ellen July 8, 2013 at 12:53 pm

I have a new problem that seems to yet be addressed. We’ve had the fridge for a year and the ice an water dispensers have always worked perfectly. This morning, however, I pour ice and then water into a large glass, and the ice was melted before I finished filling the glass… the water dispensing was that hot. We have always had room-temp water dispense until this happened. Has anyone ever seen this happen; any suggestions please!!

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The Handyguys July 10, 2013 at 11:19 am

Very weird. I would look behind the fridge. Look for some coiled up water supply line and make sure its not near any heat source. Follow that line until you find where it connects to the plumbing. Make sure its not touching a hot water supply line.

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Ellen July 10, 2013 at 11:28 am

We actually found the problem, and it is terribly silly actually. When we followed the lines back, the water supply cord was hooked up to the hot water, and because I was filling a very large pitcher with water, I was actually drawing enough water to pull hot water from the hot water tank. After a little bit of investigating this is what we determined. Thanks for the help anyways. I appreciate it.

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The Handyguys July 10, 2013 at 1:32 pm
shari July 10, 2013 at 2:22 pm

As my refrigerator was under an extended warranty, I finally called the guys out! GE guys were terrible but another service company was excellent and traced it out to rusted electrical at the base of the refrigerator. in the meantime…I got a new flapper, new solenoid, new electrical panel, new springs and new anything else it could be! still had a water leak after they fixed the hook-up at the bottom of the waterline at the bottom but a little plumbers tape fixed that…too lazy to call them back a 4th time!

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The Handyguys July 10, 2013 at 2:43 pm

Yes, we talk a lot about DIY repairs on our show and perhaps too often assume that its out of warranty. Best check first.

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Kelly July 12, 2013 at 6:11 pm

I came home this afternoon after being out of the house for around 4 hours to find the refrigerator door slightly open. The water dispenser is now not working although ice is working fine. The inside back of the refridgerator has collected some moisture which has frozen. Any ideas on how we might fix this without the expense of a GE service call?

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The Handyguys July 18, 2013 at 1:26 pm

It may be an easy fix. Unplug the fridge until everything thaws out. Wipe out excess moisture and then give it a whirl. Worst case is your fridge gets cleaned out, best case you fixed it and it doesn’t cost a dime.

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Kenneth July 19, 2013 at 10:36 pm

I have a GE side by side profile fridge. I just bought used and its only been plugged in for a couple of hours thus far. At this moment My Dispenser console is not lighting up at all. I was prompted to unplug and plug it back up but when I initially plugged it in it never lit up in the first place. Do you have any Idea what my problem could be?

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The Handyguys July 20, 2013 at 10:50 am

Can you return it? Can’t say exactly what might be wrong beyond what is in the video.

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Eric July 20, 2013 at 11:14 am

Did you check the wiring like the video suggested above? If there is rust around the wires that’s probably the problem. Watch the video, check the wires and reply with your findings.

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Cammie July 21, 2013 at 11:35 am

We came home to discover our ge side by side freezer door was left open all day. We closed the door and everything is working fine except our ice maker is no longer making ice. Any suggestions in how to fix this or do I need a new ice maker?

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T July 22, 2013 at 10:46 am

HOW ABOUT A WATER DISPENSOR THAT WILL NOT CUT OFF ONCE YOU PUSH A GLASS TO THE DISPENSOR PADDLE AND IT RETURNS TO THE OFF POSITION, BUT THE WATER KEEPS COMING OUT. GE MODEL PSH23GPABS. THANKS FOR ANY INFO YOU CAN GIVE

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Fran Drake July 22, 2013 at 7:17 pm

My ice maker dispenses water and crushed ice it dispenses crushed ice even when its set for cubed ice help

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Laura July 23, 2013 at 8:46 pm

My problem is that where the water comes into the ice maker from the back wall, right there where the water comes into fill the mould, it is freezing up. I unclog the frozen part of water, do the turn off push paddle 3 times and the unit cycles and water comes in and ice is made fine. By the next time or two, right there where the water comes into the mould we are frozen tight again and I have to remove that ice in that delivery tube. Why would that suddenly start freezing up right there and how can I fix that? Please and thanks so much.

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shari July 24, 2013 at 11:16 am

I had the same problem. Have you checked the auger area to see if there are frozen ice cubes in there? Once I took out my ice cube container, cleaned out the entire container dried it from all the old ice that had somehow frozen together including in the dispensing auger area and started fresh, I have whole ice again.

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Jennifer July 25, 2013 at 9:01 am

I have a GE Profile, and I can’t seem to get the light and alarm to stay
off. I hold the for 3 secs, the alarm will go off and then I have to press again for the light to go off. After 5 minutes it starts all over again.
Plus my water filter needs changing is on, that I know how to resolve.
I can’t get behind the fridge, so I turned off the power breaker to my fridge. I left off for about 2 minutes to see if it would reset. Still comes right back on. Any suggestions?

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Ashley July 29, 2013 at 8:40 am

Ok I have a whirlpool side by side and it was purchased in late 2009 we are having a problem with our ice building up on the door where the ice despences and when we try to open the freezer it is almost froze shut and we go to open it and we get ice chunks that fall all over the floor fastest way to make my husband get mad and yell is this is there a solution? Or even a temporary fix tired of the 5am screaming match with an inanimate object

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Tucker August 7, 2013 at 9:06 am

My GE side by side Profile Model PSS2SHR refrigerator ice maker and water not dispensing. The panel at the top in the refrig is out except a blinking “HRS” code. Not worried if the water/ice wont dispense, but worried the refrig and freezer wont turn on to stay cold. This just happened about an hour ago.

Thanks

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etag August 11, 2013 at 4:25 pm

THANK YOU!!!! Thanks to your video I was able to fix the same problem within minutes!

Keep up the great work.
Cheers!

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Suzi August 22, 2013 at 8:46 am

I just replaced the water filter but when I first put it on I forgot to fill it with water before installing it. Now whenever I go to fill a glass of water from the dispenser, the water comes out at full stream at first, then you hear a funny “pahlump” sound and the stream drops down to a trickle. It seems like the longer you leave it alone–the more water comes out before is does this. Is this my fault for forgetting to add the water? I have taken the filter off twice to try a “re-do” to no avail….

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The Handyguys August 22, 2013 at 2:03 pm

Hmmm, very weird. Make sure the filter is properly installed. Perhaps try a new filter to see if that fixes the issue.

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Margaret September 3, 2013 at 10:19 pm

I LOVE YOU, Handyguys. I first stumbled upon you when my water dispenser line was sliced when moving the refrigerator. I’m a middle aged woman and was able to fix that by following your video on how to replace the water tank. It was a snap! and only $25. Now the water and ice will not dispense. I was ready to order a new control panel for the dispenser when I read your posts and found that someone was able to get the ice and water to work by removing the light bulb. I did just that and saved the $100 I was ready to spend on a new board. I’ll get a new bulb and see if the three will work together. Again, thanks!

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Margaret September 19, 2013 at 5:19 pm

Follow Up: After replacing the lightbulb, the water and ice dispensers will not work. Removed the bulb and they work again. Could the circuit board being slowly dying?

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The Handyguys September 19, 2013 at 5:27 pm

That sound very very similar to the issue fixed in the video.

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Addie September 18, 2013 at 10:10 pm

Well, my husband just replaced the main circuit board and now the water dispenser and ice maker are not working. The water stopped working some time ago, but the Ice maker was working before the circuit board blew up, and now it isn’t. This video seems to be very helpful. The instructions are crystal clear. We’ll try to fix it :) Thank you HANDYGUY PAUL!

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Addie September 19, 2013 at 5:37 pm

It is fair to say that the GE side by side fridges are beautiful! I love mine. It hadn’t given us any problems in 8 years, and the problem I talked about earlier has been the first one. A lightning stroke and it blew out the main circuit board which looks just like a motherboard in a desktop computer. I wish I would had find Paul’s videos before so we wouldn’t of had to pay for a service call. My husband ordered the part and installed it himself. The fixing was so easy! Now we need to fix the Ice and Water dispensers. I already saw Paul’s video and it looks like it’s going to be a piece of cake. Time is what we need. Thanks Paul!!

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The Handyguys September 20, 2013 at 8:59 am

This is the video I was thinking about http://www.handyguyspodcast.com/1253/whirlpool-refrigerator-repair/ when I said the problems were very similar. In the issue in the whirlpool video the unit would not cool when the light bulb was installed.

Glad you got things resolved and thanks for the kudos

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Margaret September 23, 2013 at 8:46 pm

I viewed the podcast and it was very informative. The fridge cools fine just the darn dispensers won’t work with a bulb in, so could the bad circuit board be the one behind the dispenser rather than the main circuit board?

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The Handyguys September 24, 2013 at 9:02 am

Not sure, it could be either.

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Margaret September 24, 2013 at 10:15 pm

Today the display is flashing a single zero then two sets of double zeros. Does that help determine which board?

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roger barker October 4, 2013 at 11:51 am

thanks for the info right as rain on fix. ge side by side refrigerator ice and water problem.. you are the best!!

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Brenda Zanga October 24, 2013 at 12:04 pm

I watched the podcast and agree its very informative, however it didn’t address my issue. I too have a GE side-by side, and my water and ice maker work fine….most of the time. In recent weeks, my water and my ice maker seem to be getting stuck on…when one calls for ice or water. Sometimes it sticks, sometimes it doesn’t. We now have any empty bucket sitting on top of the fridge to catch the overflow as we never know if either ice or water will stop when we release the lever. Any ideas on what the problem is?

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The Handyguys October 31, 2013 at 2:06 pm

Perhaps there is a buildup of ice on the mechanism. A simple fix is to warm it up for a bit. You could unplug the fridge for a day but that is a pain in the butt if you have it full. You could try a hairdryer on low heat and carefully warm up any moving parts and see if that helps.

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bonnie November 21, 2013 at 8:43 pm

My problem is the same as a couple above had. The water or ice gets stuck dispensing, and you never know if it is going to stop. Do you think it could be the switch?? My husband did the hair dryer last week because nothing was dispensing, and now most of the time it wont stop.

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Wendi November 23, 2013 at 12:14 pm

My GE profile Arctica has all the same problems altho its rather weird. all worked fine until i cleaned the frig. water stopped working. ice is fine. tried GE’s suggestion of removing filter and putting plug in. No water. Removed coupler at bottom and water does not come out so assume frozen is not the issue. Wires look fine. Vegetable drawers etc replaced as always. Any other ideas of why cleaning frig would cause water to stop working?

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The Handyguys November 25, 2013 at 9:15 am

If you have no water where the line enters the fridge then you have an issue with the connection to the water supply. Try shutting off the water at the saddle valve (if you have one) and then back on again.

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jIM hOISINGTON January 31, 2014 at 4:37 pm

I have a GE side by side refridg that the water was always freezing up and I would take the hair dryer for about an hour to thaw out the lines. When thawing it out I felt the plastic right behind the dispenser on the inside of the door was still cold so I took some double face tape and place two pieces of 8″ by 8″ felt on the inside of the door so it would keep the moisture off of the plastic so as not to freeze on the inside where the tube runs through the door. It has been running fine now for about three months

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Deb February 16, 2014 at 10:39 am

Read all your comments about side by side water line freezing up. Tried hair dryer-no luck. Put the light on and it worked!!! Might have been a combination of both. Thanks everyone…

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Sandy Train February 22, 2014 at 4:00 pm

My GE side by side, when we get water out of the door it rattles and eventually stops dispensing water. It does produce ice cubes but we don’t get much. We have tried to turn the tubing it helps for awhile but goes back to rattling. Can you help me?

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Bryan May 7, 2014 at 9:45 am

I have a similar issue as Sandy above with a GE Profile side by side in that while getting water from the door it starts rattling like hoses banging on the wall behind the unit and water slows to maybe 1/3 flow and then may eventually stop. About half the time it works just fine. We have replaced the filter in the frig compartment but that did not help. It has been doing this for about a year now, but seems to be getting more frequent. The larger the container, the higher risk of it spitting, sputtering and rattling. Any suggestions?

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nathan Eichenlaub June 1, 2014 at 2:29 pm

I have had problems with my water line freezing in our 2007 GE side by side for several years. Used the hair dryer method to thaw the water line until this past year when the internal plastic plastic parts started warping. I replaced the damaged parts and installed a water line heater at the cost of $30. It worked AWESOME for about 3 weeks. Thanks GE for making a defective/ inferior product and then getting your customers to “fix” the problem at their own expense. This morning I used a hollow piece of wire insulation taped to the end of turkey baster filled with hot water to thaw the ice blockage in the water line. Just remove copper wire from insulation, connect tube to turkey baster filled with hot water, insert the hollowed tube into the water line until it stops against the ice, and slowly force hot water from baster. It was clear in about 30 seconds. I can’t believe that GE didn’t recall this product and fix it. I guess that they feel like what’s a few thousand customers, their future business, and tarnished reputation?

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The Handyguys June 2, 2014 at 9:58 am

Great tips! Thanks for sharing.

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Jim Hoisington June 2, 2014 at 12:02 pm

I wrote in about 3 months ago a because of the frozen water line and to let you know it was working great. I had taken a hair dryer to the inside of the freezer door right behind where the water is dispensed. I Dried the inside with a rag and then put some double face tape on the inside of the door behind the the water outlet and then place two pieces of 8″x8″ of felt on it to keep moisture off of the plastic and your water will come out fine. Mine has been working great now for about 6 months. This will save you some money and a bunch of headaches.

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The Handyguys June 2, 2014 at 1:21 pm

Cool tip, thanks for sharing.

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Sherry Massanelli June 6, 2014 at 7:11 pm

Mine freezes all the time. I am told it freezes about 2 inches back from the spicket……Our power went out yesterday for 4 hours and my water is unfrozen. It has been froze up for about 6 months or more……is the water safe to drink after all that time?

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The Handyguys June 9, 2014 at 10:04 am

Yes, water should be fine to drink. Just run the water long enough to flush out the old standing water and you should be good to go. If you have a filter you may want to change that now too.

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barbara June 9, 2014 at 3:45 pm

I have a Kenmore side by side refrigerator and the freezer wall appears to freeze when it is in the ice- marking mode. Is the control board going bad?

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MIKE HEARN June 24, 2014 at 9:59 pm

BOB. I HAVE A SIDE BY SIDE GE FRIDGE WITH ICE @ WATER DESPENSER WHERE THE ICE COMES DOWN IT FREESES UP ALL AROUND THE OPENING DO YOU HAVE ANY SUGESTINGS WHAT IS WRONG —–THANK YOU MIKE

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Shari June 25, 2014 at 2:01 pm

Me,too!

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alfonds June 25, 2014 at 3:44 pm

My GE Refrigerator M# TFX25PRT, dispenses only warm water-All the time!!!Never mind that the referig. temp. in the milk section is 38 degrees. Even in the morning when we get up, ( with no one dispensing water over-nite),it’s still warm in the morning.I hate to say but you recon that the water’s path could be going via some heating elements or something of that nature? Is this an unprecedented problem?

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The Handyguys June 25, 2014 at 4:18 pm

Could be. Follow the line from behind the fridge to where it connects to the water supply. It could even be accidentally connected to the HOT! I have seen the supplies connected to hot water pipes, to heating system pipes, seen them wrapped around hot water pipes and even run through heating/cooling ducts. Good luck and let us know what you find.

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alfonds June 25, 2014 at 8:30 pm

I will check the source (hot or cold water supply line). In any case, let’s assume that it is connected to the hot water line–From 11pm to 6am, no one uses the water dispenser, that’s a 7-hour duration in which no one dispenses water. Seems to be that the temperature of the water should be at product temperature (38degrees) and that it should at least dispense 2 or 3 glasses of water at 38 degrees.The refrigerator belongs to my sister and her family.Thanks ahead of time for your concern.

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The Handyguys June 26, 2014 at 11:03 am

Well, after checking the connection. The design of the water dispensing may be compromised. I have seen some designs that just used a large coil of supply line in the fridge behind the bottom drawer. It could be possible someone mistakenly pulled all this reserve line out when hooking it up.

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alfonds June 27, 2014 at 12:49 pm

I think that you have hit the nail on its head. I will ask my sister about maintenance history on that fridge.It may have had a leak on the coils reservoir & instead of replacing with new coils, they by- passed them & now the water goes straight from the water inlet in the back straight to the dispenser.Bingo.Next time i go there, I will ask my sister to unload the bottom shelves.(she has tons of stuff) This will give me an opportunity to see for myself.I can’t tell you how grateful I am for your professional assistance

Addie June 27, 2014 at 5:30 pm

Hi handy guys. Some time ago my husband fixed our side by side GE fridge with no problems thanks to a video of yours. It had been working just fine until today, the water light indicator is flashing, not the filter, but the water, so now no water is coming out nor ice. When we press the light buttons, it does not change to a different indicator. It keeps on blinking on the same ” water indicator”
What can I do?
Thanks!

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Addie June 28, 2014 at 7:06 pm

Unfortunately that wasn’t the problem. It makes ice fine, so the water is getting in there. It stopped dispensing water and the light is blinking constantly on the front panel. Pressing the water button does not change from to ice dispenser either. Could this be an electronic issue?

Thanks.

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Art June 30, 2014 at 7:48 pm

My wife loves crushed ice. Me and my boys love cubes. The ice dispenser will not switch back to cubes after my wife gets her crushed ice. Any ideas???

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Ned July 15, 2014 at 1:04 pm

Hi Handyguys,

I have a Kenmore side by side dispenser refrigerator. The ice dispenser is not working. A few days ago the water dispenser started dripping. I have used temporary means to collect the water

We never use the dispensers anymore. Can I just turn off the water supply and keep it that way from now?

Thanks.

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The Handyguys July 15, 2014 at 4:19 pm

Sure – turning off water wont hurt, no ice of course.

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Melissa July 30, 2014 at 7:49 am

Thank you so much for posting this video!!! I have been trying for a month to fix my GE monogram fridge. I replaced the main control board and dispenser control panel and it still didnt work. This worked! I had a feeling it had to do with those wires under the freezer area I just didnt know where to start! Now I can finally have my water and ice dispensing again! You saved me $300!!!!

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